Privacy Policy - 9Winz India
This Privacy Policy explains how 9Winz collects, uses, stores and protects your personal data. By using the platform you consent to the practices described in this policy.
1. Data Collection
9Winz collects personal information when you register an account, make deposits, request withdrawals and use the platform. The data we collect includes your full name, date of birth, phone number, email address, residential address, payment method details and transaction history.
We also collect technical data such as your IP address, browser type, device information and usage data through cookies and similar technologies. This helps us improve the platform and maintain security.
2. Data Usage
We use your personal data for the following purposes:
- To create and manage your account on 9Winz
- To process deposits and withdrawals
- To verify your identity as required by KYC and AML regulations
- To prevent fraud and unauthorized access to the platform
- To send you information about bonuses, promotions and account updates
- To provide customer support and resolve disputes
- To comply with legal and regulatory requirements
We do not use your personal data for any purpose not listed in this policy without your consent. You can opt out of marketing communications at any time through your account settings or by contacting support.
3. Data Security
9Winz uses industry standard security measures to protect your personal data. All data transmission is encrypted using SSL technology. Payment information is processed through certified payment gateways and is not stored on our servers in plain text.
Access to personal data is restricted to authorized personnel only. Our systems are monitored for security threats and undergo regular security audits. Despite these measures, no system can guarantee complete security, and we cannot guarantee the absolute safety of your data.
4. Data Sharing
9Winz does not sell or rent your personal data to third parties. We share your data only with the following categories of partners:
- Payment processors: To process your deposits and withdrawals
- Game providers: To deliver casino games on the platform
- Regulatory authorities: When required by law or regulation
- Service providers: Such as hosting and analytics providers, under data protection agreements
We may also share your data if required by a court order, law enforcement request or other legal process. In such cases we share only the minimum data necessary to comply with the request.
5. Your Rights
You have the following rights regarding your personal data:
- Access your personal data and receive a copy
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal requirements
- Opt out of marketing communications
- Withdraw consent for data processing where applicable
To exercise any of these rights, contact 9Winz support via email or live chat. We will respond to your request within 30 days.